Shipping

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

You can contact us through our contact page! We will be happy to assist you.

A coil's lifetime depends on the user and the juice that is being used.

A coil should last 1-3 weeks depending on the user. Sweeter juice tends to
cause a quicker build up on the coils.

Depending on the size of your bottle and your consumption, your juice should
last you about 2- 4 weeks.

MTL juice tend to last longer than Direct Inhale juice, because of the
higher nicotine in MTL juice.

The burnt taste is caused by your cotton inside the coil that has burned.
The burnt taste comes from the cotton is not soaking up enough juice, once you
fire your vape the dry cotton will burn.

This can be caused by various reasons, it is best to come in and let us take
a look for you.

Juice leaking out of your tank is caused by the coil that floods. This means
that there is too much juice being pulled through into your coil and the cotton
cannot soak up more.

This is usually caused by dragging too hard on the vape or your wattage
settings are too low.

Starter kits prices vary. A Basic vape starter kit will cost you anything
from R420.00 to R720.00. The type of kit you choose will depend on your smoking
habits.

This excludes a juice that will cost you around R130.00 to R350.00, this
juice should last you around 2-4 weeks.

Battery storage is very important for the lifetime and health of your
batteries.

Batteries need to be stored in a plastic or silicone container and be kept
away from heat and sunlight. The positive side of the batteries must never come
into contact with any metal object or another battery.

Yes. All vape batteries and built-in battery vapes are rechargeable. The
vapes with built-in batteries will have a charging port.

Removable batteries can be charged with a safe battery charger.

Using the correct charging methods are important for safety and battery
health, please refer to your product information booklet for charging
recommendations.

Mouth-to-Lung (MTL) refers to a "cigarette" type of draw or feel
when vaping. You draw the vapor into your moth and then inhale it into your
lungs. This vaping method is used for high nicotine strength juice and smaller
pods or vapes on low wattage's.

Direct-inhale refers to a method of drawing where you directly inhale and
breathe the vapor straight into your lungs, this method is used for lower
nicotine strength juice and larger and more powerful vapes.

Customer support

Call: 0790855462

Send a message

admin@shipwreckvapes.co.za

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