Refund policy
RETURNS AND REFUNDS
- E-Liquids once opened cannot be returned due to the nature of the product.
- No warranty or guarantee is offered on coils or pods as they are considered a consumable product.
PLEASE NOTE!
- Please use a door-to-door courier service for your return.
- We do not collect items from post offices.
- We do not give loan devices
- USB ports are not covered outside of the 7-day product exchange.
Orders placed and not paid unless by prior arrangement with management that have not been paid within 24 hours from the time of purchase shall be cancelled without written confirmation. Please note it is your responsibility to forward proof of payment to admin@shipwreckvapes.co.za and we strongly suggest that you do not rely on the banking apps to do so.
The purchaser shall inspect the goods on arrival and must notify Shipwreck Vapes within 24 hours of receipt of the goods if any goods are damaged and items not received.
Please do not open any goods without checking them to be correct first.
Please contact us via email at admin@shipwreckvapes.co.za immediately.
Should the purchaser fail to do this it shall be deemed as goods accepted.
If the purchaser wants to return any goods for whatever reason the purchaser may do so within 7 days of receipt of the goods.
All goods must be in an unused condition.
Shipwreck Vapes will refund or replace the goods, however Shipwreck Vapes will not be liable for the refund on shipping expenses unless it is due to an error on our behalf.
Should there be a claim for a manufacture default, the goods will be returned by the purchaser to Shipwreck Vapes for replacement after receiving confirmation from one of the store managers.
If the item is found to have a manufacturing fault and is within the warranty period, the item will be repaired or replaced unless due to user negligence. Please note that as per the Consumer Protection Act Shipwreck Vapes is allowed up to 20 working days to check the device and return it to the purchaser. However, every effort will be taken to lessen the time frame where possible.
Goods in transit from the purchaser to Shipwreck Vapes remains the client’s responsibility until signed for in store. All goods returned must contain all relevant parts along with original order number and or proof of purchase.
Should goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense.
Shipwreck Vapes abides by the manufacturers’ warranty and no warranty claim will be processed if the purchaser has misused the product or not abided by the instruction laid out by the manufacturer.
We offer a 7-day refund policy where should the purchaser feel the product has a fault we will exchange it. Refunds are only issued after all other recourses have been taken to rectify the problem with the purchaser, should the purchaser require a refund then the cost of getting the product back to Shipwreck Vapes is at the purchaser’s expense and refunds will be processed on receipt of the goods. The goods must arrive with all components and must be returned in good condition.
